Terms and Conditions

Pre visit information / T&Cs

Thank you for choosing Brookefield’s to visit for your special occasion. We will do our best to make your occasion as enjoyable as possible.

Site requirements & Packages

It would be ideal to site us in the shadiest area of the site, preferably with tree cover especially if the weather is warm. We will be unable to drive onto wet unstable grass during winter months or when otherwise unsuitable.

Utilities

It is beneficial if you have water and electricity on site along with hand washing facilities, however we can provide these if necessary, at no extra cost.

Hygiene, Bio security, Health and Safety

At Brookefields we take health and safety seriously, and although our animals are vaccinated and health monitored, and in good condition, as with all livestock there is always a chance, they could carry disease pathogens/bacteria, and so it is essential to observe the following conditions.

Prior to our visit, children/vulnerable persons should be made aware as to not put their fingers into their mouths or hands on their face, during animal interactions. Adults, teachers, carers and responsible persons should always supervise children/vulnerable persons

No food or drink to be consumed during animal interactions

We provide suitable DEFRA approved hand soap and hand sanitisation gel/foam for everyone to use after animal interactions. Hands must be washed with soap, dried and then sanitised. Where you have no access to a sink, we will provide a portable one FREE OF CHARGE.

At all times children/vulnerable persons should be supervised to ensure they do not climb the fencing, or that their mouths do not encounter the railings.

No feeding of the animals, unless instructed to do so by the animal handlers.

Pregnant ladies are not to have contact with gestating sheep/goats or their lambs/kids

All persons are to observe the above conditions and behave appropriately and as advised by our animal handlers. Failure to observe the above conditions could result in the exhibition being cancelled, due to H & S and animal welfare.

Thank you for choosing Brookefield’s to visit for your special occasion. We will do our best to make your occasion as enjoyable as possible

Site requirements & Packages

Utilities

It would be beneficial if you have water & electricity on site, and with hand washing facilities. However, we will provide a sink if you do not have access to one.

Hygiene, Biosecurity, Health & Safety

At Brookefield’s we take health & safety very seriously, and we provide relevant information below.

We always try and ensure that all our animals are in the best of health and condition. However, with all livestock there is a chance that they can potentially carry disease pathogens and bacteria, so it is essential that the points set out below are always adhered to.

Prior to the visit, children/vulnerable persons should be informed about not putting their fingers into their mouths or hands or on their face, during interactions. Adults, teachers, carers, and responsible persons should always monitor the children/vulnerable persons.

No food or drink is to be consumed during interactions with the animals.

We provide suitable Defra approved hand sanitisation foam/gel for everyone to use after interaction with livestock. Hands must also be washed with warm antibacterial soap and water. Where there is no access to a sink, we will provide one free of charge.

At all times children/vulnerable persons should be supervised to ensure that they do not climb the fencing, or that their mouths do not come into contact with the railings.

No feeding of the animals unless an animal handler gives permission.

Pregnant persons are not to encounter gestating sheep or their lambs.

Family pets must be kept out of sight of our exhibition during our visit.

All persons are expected to behave appropriately & as advised by the animal handlers.

Our payment terms are:

Private individuals

Full payment at time of booking (card payment or Bacs)
20% deposit over the telephone and payment on the day, prior to event setup.

Businesses, care homes, schools, etc

Full payment at time of booking (card payment or Bacs)
Net 30 (The full payment for goods/services due within 30 calendar days from invoice date)
20% cancellation fee applied, should you cancel within 14 days of your booking

Lay away payment option

On certain packages & events, we offer a ‘Layaway’ payment option, whereby 25% down payment of the total service cost is required upfront, followed by 3 x 25% further scheduled instalments to settle the total outstanding balance before services are released.

Travel expenses

We are based in North Yorkshire, (Thirsk) and all prices are inclusive of a 10 mile radius of YO7 4QP, Travel beyond the 10 mile radius is charged at £0.75 per mile both directions.

Deposits

Deposits are non-refundable, unless we are unable to attend, and then a refund will be processed within 30 days.

We always try our best to arrive on site at the arranged time, however we cannot be held responsible for any delays out of our control such as traffic, breakdowns or inclement weather.

If any of our animals booked for the exhibition are unwell or otherwise unavailable, we reserve the right to bring alternative animals.

In the rare event, that the display area be unsuitable for the exhibition, we reserve the right to cancel the exhibition in the interest of animal welfare, health and safety.

Please check site requirements or contact us for further information.

We will always do our best, to attend your event in all weather conditions, however we reserve the right to cancel if conditions are dangerous, such as heatwaves, gale force winds/high winds or heavy snow fall.

In the event of such cancellation, you will receive a full refund within 30 days, and a discount code offered for a future date.

1. Our payment terms are: